Responsible Gaming at ekbet
ekbet believes that betting should always be a source of entertainment — not stress, debt, or harm. Our responsible gaming tools are built directly into every account to help you stay in control.
At ekbet, we take responsible gaming seriously. Betting and casino games are designed for entertainment — they carry real financial risk and should never be used as a method to generate income, recover losses, or solve financial problems. ekbet provides a comprehensive suite of account-level tools that put you in control of how much you spend, how long you play, and when you take a break.
This page explains the tools available to every ekbet player, how to use them, and what steps to take if you feel that gambling is no longer a recreational activity for you. We encourage every player — new and experienced alike — to review these tools and make active use of them. A enjoyable gambling experience starts with informed, confident limits.
Your ekbet Safety Toolkit
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into ekbet.
Loss Limits
Cap the total amount you can lose within a set period before betting is paused.
Session Reminders
Receive alerts after playing for a set duration so you stay aware of time spent.
Self-Exclusion
Temporarily or permanently suspend your ekbet account with immediate effect.
Account Lock
Temporarily lock your account for 24 hours while you take a short cooling-off break.
24/7 Support
Contact ekbet support at any time to activate any responsible gaming tool.
How Each Tool Works
All responsible gaming tools are free to use and available to every registered ekbet player. They can be activated by contacting ekbet support via the email address shown in the footer of this page. Here is how each tool works in practice.
Deposit Limits
A deposit limit caps the maximum amount of money you can add to your ekbet account within a defined time period — daily, weekly, or monthly. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Limits take effect immediately upon activation. Increasing a deposit limit requires a minimum 48-hour cooling-off period before the higher limit becomes active, giving you time to reconsider. Lowering a limit takes effect immediately with no waiting period.
Loss Limits
A loss limit prevents you from losing more than a set amount within a daily, weekly, or monthly window. Once your net loss reaches the limit, ekbet will automatically suspend your ability to place further bets until the period resets. This tool is particularly effective for players who find it difficult to stop after a losing run. Like deposit limits, reductions take immediate effect while increases require a 48-hour delay.
Session Time Reminders
Session reminders send you a notification after you have been actively playing for a duration you choose — for example, every 30 minutes or after 1 hour of continuous play. This tool does not prevent you from continuing to play, but it keeps you informed about the time you are spending on the platform so you can make a conscious decision about whether to continue or take a break.
Self-Exclusion
Self-exclusion is the strongest responsible gaming tool ekbet offers. When you request self-exclusion, your account is suspended immediately — you will not be able to log in, deposit, or place bets for the duration of the exclusion period you choose. Exclusion periods available: 1 week, 1 month, 3 months, 6 months, 1 year, or permanent. Permanent self-exclusion cannot be reversed. Temporary self-exclusion periods cannot be shortened once activated, though you may request an extension at any time. To activate self-exclusion, contact ekbet support via the email in the footer.
21+ Age Policy
ekbet is strictly for players aged 21 and above. Using ekbet's services while under 21 years of age is a violation of our Terms and Conditions and will result in immediate account closure and forfeiture of any funds held.
During account registration, ekbet requires all players to confirm that they are aged 21 or above. ekbet reserves the right to request identity verification at any stage of the account relationship, including before processing withdrawals. Where age verification cannot be completed satisfactorily, access to the account will be suspended until the verification is resolved.
If you are aware of a person under 21 who has registered or is attempting to use an ekbet account, please report this immediately to our support team via the email address listed in the footer. ekbet takes underage gambling extremely seriously and will act on any such report without delay.
Warning Signs of Problem Gambling
Problem gambling can develop gradually, often without a player realising it is happening. Being honest with yourself about the following signs is the first step towards getting back in control.
- You spend more money on betting than you originally planned, and find yourself depositing repeatedly within a single session to chase losses.
- You feel anxious, irritable, or restless when you are not able to gamble, or feel compelled to return to gambling immediately after stopping.
- Gambling is affecting your work, studies, family relationships, or other important areas of your daily life in Bangladesh.
- You have borrowed money, used savings, or sold possessions in order to fund gambling activity.
- You hide the extent of your gambling activity from friends, family, or your partner.
- You feel that gambling is the only activity that relieves stress, boredom, or negative emotions, and find it difficult to enjoy other activities as much.
- You have tried to reduce or stop gambling on your own but have been unable to do so, or have returned to previous patterns quickly after a short break.
If you recognise two or more of these signs in your own behaviour, we strongly encourage you to activate a self-exclusion or deposit limit on your ekbet account immediately, and to contact ekbet support for guidance. You do not need to be in a crisis to use these tools — using them proactively is a sign of good judgment, not weakness.
Habits for Healthy Gambling
Most ekbet players enjoy betting as a recreational activity without any issues. These practical habits will help you keep it that way.
- Set a firm deposit budget before every session and treat it as an entertainment expense — not an investment you expect to get back.
- Never gamble when you are stressed, tired, under the influence of alcohol, or experiencing financial difficulty — these states impair your judgment and lead to poor decisions.
- Use the session time reminders tool to set an honest time limit for each play session, and honour that limit even when a session is going well.
- Take regular breaks — step away from the screen between sessions, and make sure gambling occupies only a portion of your leisure time, not all of it.
- Do not chase losses. Accepting a losing session as part of the game is the mark of a disciplined player. Chasing losses with bigger bets is the most common path to a gambling problem.
- Keep gambling a balanced part of your life. Maintain other hobbies, social activities, and responsibilities alongside your use of ekbet so that gambling remains one of many things you do, not the primary focus.
Self-Exclusion: Taking a Break
Self-exclusion is not a last resort — it is a responsible tool that any ekbet player can use at any time, for any reason. Whether you simply want a planned break from gambling during Ramadan, after Eid, or at any other time, or whether you are concerned that your gambling has become problematic, ekbet's self-exclusion tool is available without judgment.
To activate self-exclusion on your ekbet account, simply contact our support team via the email address shown in the footer of this page. State the length of exclusion you require, and the support team will suspend your account immediately — usually within 1 hour of your request being received. During a self-exclusion period you will not receive any promotional communications from ekbet.
Once a self-exclusion is active, it cannot be reversed or shortened — even if you change your mind. This is intentional: the cooling-off protection only works if it cannot be undone in a moment of impulse. At the end of your exclusion period, you will need to contact support to have the account reactivated; it will not reopen automatically.
Protecting Others in Your Household
If you share a device or mobile phone with other household members in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh, it is your responsibility to keep your ekbet account secure and inaccessible to others — particularly anyone under 21. ekbet recommends using a strong, unique PIN or password that is not shared with household members, and logging out of your account after every session.
If a family member or person close to you has developed a gambling problem that is affecting your household, we encourage you to contact ekbet support. We can take action on a reported account, and our support team can point you toward organisations in Bangladesh that provide counselling and support for the families of people affected by problem gambling.
Get Help When You Need It
If you feel that gambling has stopped being a recreational activity and has started to affect your finances, mental wellbeing, or relationships, please do not wait — reach out to ekbet support today. Our team is available 24 hours a day, 7 days a week, and will respond to responsible gaming requests as a priority, usually within 2 hours.
Contact ekbet Support
Send us an email at any time. Please mention "Responsible Gaming" in the subject line so your message is prioritised by our support team. All responsible gaming requests are handled confidentially.
[email protected]ekbet support operates 24/7. Responsible gaming requests — including self-exclusion, deposit limit activation, and account closure — are treated as high-priority and actioned as quickly as possible, typically within 1 to 2 hours of receipt. You do not need to explain your reasons; a simple request is enough.
Play Responsibly, Enjoy More
Have questions about your account, bonuses, or how ekbet works? Visit our FAQ page for quick answers, or log in to your account and start enjoying cricket betting, slots, and live casino games today.