ekbet Privacy Policy

This Privacy Policy ("Policy") describes how ekbet ("we", "us", "our") collects, processes, stores, and protects personal data provided by or generated by users ("you", "the Player") of the ekbet platform available at ekbet.pro. This Policy applies to all players who register an account, make deposits, place bets, or otherwise use any service offered by ekbet.

By registering an account with ekbet or by continuing to use the ekbet platform, you acknowledge that you have read and understood this Policy. If you do not agree with any aspect of this Policy, please discontinue use of ekbet and contact our support team to arrange account closure. This Policy should be read alongside ekbet's Terms and Conditions, which govern the overall agreement between ekbet and each registered player.

ekbet collects two categories of data: information you provide directly when registering or using the platform, and information collected automatically as you use the service. Both categories are described below.

ekbet processes personal data only where there is a lawful basis for doing so. The legal bases on which ekbet relies are set out below.

ekbet supports deposits and withdrawals through Bangladeshi mobile financial services including bKash, Nagad, and Rocket. When you make a deposit or request a withdrawal, ekbet records the associated payment method identifier (your mobile wallet number or bank account reference), the transaction amount, and the timestamp of the transaction. This information is required to process the payment, reconcile the account balance, and maintain a transaction audit trail.

ekbet does not store full mobile wallet PINs, full card numbers, or bank account passwords. Payment credentials are passed directly between you and the relevant payment provider using encrypted transmission. ekbet retains only the reference data necessary to identify a transaction — not the full credentials required to initiate one independently.

ekbet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and for as long as is required by applicable law. The specific retention periods applied by ekbet are as follows: active account data is retained for the duration of the account relationship; transaction records are retained for a minimum of 5 years following the date of the transaction to satisfy financial record-keeping obligations; KYC identity documents are retained for a minimum of 5 years following account closure; support communications are retained for 2 years from the date of the last interaction.

When data is no longer required for any active purpose and any applicable legal retention period has expired, ekbet will securely delete or anonymise the data. Where full deletion is not immediately technically feasible (for example, data held in encrypted backup archives), ekbet will isolate the data from active processing until deletion is possible.

ekbet implements technical and organisational security measures to protect player data against unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and ekbet's servers is protected using SSL (Secure Sockets Layer) encryption. Account access is protected by password authentication and, where enabled, SMS-based two-factor verification. ekbet's internal systems are access-controlled so that only staff with a documented operational need can access player account data.

No online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a high risk to player rights and freedoms, ekbet will notify affected players and, where required by law, the relevant regulatory authority, without undue delay. Players are encouraged to use strong, unique passwords and to contact support immediately if they suspect unauthorised access to their account.

The ekbet platform may, from time to time, reference third-party payment providers or game studios by name. ekbet's Privacy Policy applies only to the ekbet platform itself. When you interact with a third-party payment provider such as bKash or Nagad, you are subject to that provider's own privacy policy and terms of service. ekbet is not responsible for the privacy practices of third-party platforms or services.

If you have any questions about this Privacy Policy, wish to exercise a privacy right, or want to make a complaint about how ekbet has handled your personal data, please contact the ekbet support team via the email address displayed in the footer of every page on this site. Please include your registered mobile number and a clear description of your query in all privacy communications so your request can be correctly identified and actioned.