ekbet Frequently Asked Questions

Creating an ekbet account takes under two minutes. Visit ekbet.pro, tap the registration link, and fill in your mobile number, a secure password, and your date of birth to confirm you are 21 or older. You will receive an SMS verification code to your registered number to activate the account. Once verified, you can log in immediately and make your first deposit via bKash, Nagad, or Rocket.

ekbet requires a government-issued photo ID for KYC verification — a National Identity Card (NID), passport, or driving licence are all accepted. You may also be asked to provide a recent photograph and proof of your registered mobile number. KYC is typically requested before your first withdrawal is processed. Submitting clear, unedited images speeds up the review, which is usually completed within 24 hours.

Use the password reset option on the ekbet login page. Enter the mobile number registered to your account and ekbet will send an SMS verification code. Enter the code on the reset screen, then set a new password. If you no longer have access to your registered mobile number, contact ekbet support via the email address in the footer with your account details and a copy of your ID, and the support team will verify your identity manually.

No. ekbet operates a strict one-account-per-player policy. Each player may register only one account using their mobile number and identity details. Creating duplicate accounts — even under a different mobile number — is a violation of ekbet's Terms and Conditions and will result in the suspension of all associated accounts and forfeiture of any balances held. If you believe you have accidentally created a duplicate account, contact support to have it resolved.

To permanently close your ekbet account, contact support via the email address shown in the footer of this page. State clearly that you are requesting permanent account closure. Before closing, ekbet will process any eligible pending withdrawal to your registered payment method. Account closure is irreversible — all personal data will be handled in accordance with ekbet's Privacy Policy. If your reason for closing is gambling-related, please consider using self-exclusion as an alternative.

ekbet offers a wide range of cricket betting markets covering international matches, BPL (Bangladesh Premier League), IPL, T20 World Cup, and bilateral Test and ODI series featuring the Bangladesh Tigers. Available markets include match winner, toss winner, top batsman, top bowler, total runs (over/under), player performance props, first wicket method, and live in-play betting on ball-by-ball outcomes. Markets open as soon as fixtures are confirmed and odds update in real time during live matches.

Yes, ekbet is fully optimised for mobile play on both Android and iOS devices in Bangladesh. The site runs directly in your mobile browser — no app download is required. All data transmitted between your device and ekbet's servers is protected by SSL (Secure Sockets Layer) encryption, the same standard used by online banking apps. Your financial and personal information is never stored on your device; it is held on ekbet's secured servers.

RTP stands for Return to Player — it is the theoretical percentage of total wagered money that a slot game pays back to players over a very large number of spins. For example, a slot with 96% RTP will return ৳96 for every ৳100 wagered on average over millions of spins. RTP is a long-term statistical average, not a guarantee of what you will win in a single session. All slots on ekbet from providers like Pragmatic Play and NetEnt use independently certified RNG (Random Number Generator) engines, so every spin result is genuinely random.

Yes, ekbet offers live in-play betting on cricket matches as they happen. Once a match goes live, you can place bets on ball-by-ball markets including next ball outcome, runs in the over, wicket in the over, and live match winner odds that shift with every delivery. Live betting markets update in real time and are available for BPL, IPL, T20 World Cup fixtures, and major international bilateral series. A stable internet connection is recommended to ensure you see the latest odds before confirming a bet.

Yes, ekbet's live casino section features real human dealers streaming from professional studio environments, powered by providers including Evolution Gaming and Ezugi. Available live games include Live Roulette, Live Baccarat, Live Blackjack, Andar Bahar, Dragon Tiger, and game-show-style titles such as Crazy Time and Mega Ball. Tables run 24 hours a day, 7 days a week, so players in Dhaka, Sylhet, Khulna, and across Bangladesh can join a live table at any time of day or night.

ekbet is a safe and reliable online betting and casino platform serving players across Bangladesh. All financial transactions and personal data are protected with SSL (Secure Sockets Layer) encryption. ekbet operates fair-play certified games using independently audited RNG technology from reputable providers including Pragmatic Play, Evolution Gaming, and Spribe. ekbet is committed to responsible gaming and maintains a full suite of player protection tools including deposit limits, loss limits, session reminders, and self-exclusion.

The minimum age to register and play on ekbet is 21 years old. ekbet operates a strict 21+ policy for all players in Bangladesh. During registration you must confirm your date of birth, and ekbet reserves the right to request identity verification (KYC) at any time to confirm age compliance. Any account found to belong to a person under 21 will be closed immediately and any funds held will be forfeited. ekbet takes underage gambling seriously and encourages anyone who suspects a minor is using the platform to report it via support.

To self-exclude from ekbet, contact support via the email address in the footer of this page and state that you are requesting self-exclusion, along with the duration you require (options: 1 week, 1 month, 3 months, 6 months, 1 year, or permanent). Your account will be suspended within 1 hour of the request being received. During a self-exclusion period you cannot log in, deposit, or bet, and you will not receive promotional communications. Temporary exclusions cannot be shortened once active. For permanent exclusion, the account is closed irrevocably.

Yes, ekbet allows players to set daily, weekly, or monthly deposit limits on their accounts. Once a deposit limit is active, you cannot deposit more than the set amount within the chosen time period — even if you try to change the limit in the meantime. Lowering your deposit limit takes effect immediately. Increasing a deposit limit requires a mandatory 48-hour cooling-off period before the higher limit activates, giving you time to reconsider. To set or adjust a deposit limit, contact ekbet support via the email in the footer.

If you feel that gambling is affecting your finances, relationships, or mental wellbeing, act immediately — do not wait for the situation to worsen. Contact ekbet support by email (address in the footer) and request self-exclusion or a deposit limit right away; the team responds to responsible gaming requests as a priority, usually within 1 to 2 hours. You can also visit ekbet's Responsible Gaming page for a full guide to the player protection tools available. Reaching out early is the most effective step — ekbet's support team will handle your request with complete confidentiality and without judgment.